Very helpful and clear. Listened to what I wanted and explained the things I needed - excellent!
Julia Gordon
Newcastle
Excellent service, very helpful-thanks.
Mr Steele
South Shields
Very good service from Graham - thank you.
Mr Hulance
Boldon
Very good service as usual, thank you.
S Livingstone
Jesmond
Very pleased - a very professional job done, thanks!
Tony Barnes
Newcastle upon Tyne
Excellent service, very friendly staff - thank you.
J Wilkinson
Jesmond
Very happy with the help and instruction, thank you.
C Cunshnahan
Morpeth
Really good instruction and very helpful, great service.
E Pickmere
Durham
Graham was very professional and polite but also friendly. He was spot on in analysing the problem and rectifying it. My problem was with the video card and the one he supplied worked a treat; perfect for my aged system. He also offered extensive advice and information and finished everything well within an hour. Cannot praise him enough! Would definitely use his company again.
Susie Royal
Sunderland
I have dealt with Graham and he was very open, honest and displayed outstanding integrity and business acumen. Very competitive price, transparent communication, a quick diagnosis and from the initial enquiry to ordering parts, I had my laptop repaired and returned to me within 24 hours. I would recommend him and his company to any potential client.
Steven Todd
Newton Aycliffe
Excellent service all round. Great help on the phone answering all my questions and arranging my appointment. Turned up and didn't waste time identifying and fixing the problem. As well as giving me plenty of advice on some other issues I'd had. Top bloke. Will not hesitate to pick up the phone should I ever need help again or in recommending the company.
Stephen Moy
North shields
Arrived on time and very helpful. Explained everything very clearly - thank you.
Mrs Johnson
Whickham
I was pleased with how quickly Graham was able to take my laptop to repair it. I chose to drop it off and pick it up my self but was happy Graham offered a collection option. His price was competitive and the laptop has been working perfectly since."
Kathryn L
North Shields
Very nervous of the quality of the service out there today but was delighted with the overall service received from Graham. Prompt, efficient, helpful, did not pressure for extra work that might not be needed, very good communication, my computer came back within 36 hours and is working great. The cost seemed very fair to me. I do however have lots of experience in attitudes and I appreciated very much much his polite and helpful manner. Would not bother looking elsewhere for any future requirements.
Patricia W
South Shields
The work you did on my computer has now made it a happy machine once again and me too! Many thank for your help and certainly (but hopefully not) if I need any more help for my computer, I know you are the "999" service to call. Many thanks again.
Colin K
Tynemouth
Very impressed. Graham was quick, knowledgeable and competitively priced.
Neil D
Tynemouth
The team is highly responsive to any problems or issues (which do not happen very often). Jonny is excellent at explaining why a problem has occurred and what he will do to fix it. For the less techie of us that is a bonus. He has also installed security which appears to perform better than the previous subscription service so saving me money. There is also very sound but understandable advice on how to protect your security. And finally the service offered is great value for the money.
Brian Cocksedge
Tynemouth
I have always found Jonny to be polite, helpful and extremely patient. He has helped me to download photos, organise my files and he set up my new computer and tablet. I would certainly recommend him to anyone needing help to solve problems or to have training to improve their knowledge. The service he and his team offer is good value for money
Marilyn Davies
Kenton
We would have no hesitation in recommending Jonny and his team to anyone. He has been looking after us for a good number of years and we have found him excellent in his field plus he is a lovely friendly lad and has never let us down. If the computer problem can’t be sorted remotely he will be quick to come down for a home visit. Without Jonny we would be lost and probably bald (due to pulling hair out). So we suggest if you are looking for a dedicated team look no further and use Jonny’s services.
Sue & Jeff Milburn
Wallsend
Jonny is a very pleasant, patient, and highly skilled information technology expert. * No problem is to complex or simple for him, either hardware or software. *He explains the process he uses very simply, the sign of a good customer orientated person.He also would give training if requested. *He is very good value for money. *He sends a regular newsletter to his clients with updates of any items of interest in the computer field eg New equipment and warnings about any viruses that may be around. * Finally I would not hesitate to recommend Jonny or any member of his team to all my family and friends.
George Brown
Benton
Jonny shows infinite patience despite all my questions and explains everything in laymans terms. He is friendly and approachable and we consider him well worth the subscription cost. Highly recommended.
Julie Thornton
Forest Hall
Ever since I met Jonny when I first subscribed to TheTechTeam some 5 years ago, I have been extremely pleased and satisfied with the pleasant personal contact and the expert service I have received. I am from a technical background and have experience in working with computers and computer aided draughting machines. However, at the age of 79yrs, with the attendant declining memory that comes with being 79, I find it very difficult to keep up with the ever increasing pace of computer development. With the support that I gain from my association with Jonny and his people I am just about able to keep my head above water. For that, I am deeply in dept to Jonny because I rely on my computer to conduct my everyday life. I would have no hesitation in recommending TheTechTeam to anyone looking for service delivered with patience and expertise. For me it is truly value for money. I would add that I find the opportunity to give such a glowing appraisal to any such venture is as rare these days as hen's teeth.
Keith Shipsey
Newcastle upon Tyne
We called Jonny out a number of times and he came out normally within 24 hours or he took us through the problem in a very short space of time over the telephone. Now he has Alex their service is even better.
John & Joan Oxnard
Wideopen
As one of the many scared by technology and poor with computers I am delighted that I found Jonny and TheTechTeam. He is friendly, sociable, very knowledgeable, very efficient, very quick, very helpful and will explain anything - apart from that he is brilliant!
Malcolm Boyle
North Shields
Jonny and his team are always on hand to help with problems either major requiring the computer to be given a complete makeover or the reassurance with annual check up. always enthusiastic and professional
Margaret Butler
Forest Hall
Always an excellent service be that a home visit or a remote session. Nothing too much trouble and the session is always finished off with a resolution. The yearly subscription puts your mind at rest and has proved, over the years, good value for the monies paid out.
Alex Smailes
Whitley Bay
Jonny is wonderful, first found him back in 2014, he has the patience of Jobe, so helpful,and always very happy to help even over the silliest things. Good on you Jonny.
Kay Curry
Wideopen
It is very reassuring to know that Jonny and his team are there when things go wrong. They are polite, friendly and explain everything clearly. Long may you continue.
John Charlton
Blyth
I have used Jonny for some years as my preferred computer support service - at all times he has solved any queries and given appropriate advice in order to resolve any issue. Notwithstanding this, he issues online advice on the possible upcoming issues to be aware of, particularly on internet security. I shall continue to use his services and thoroughly recommend his company to others needing a computer support service.
David A. Tanner
Northumberland
Jonny has single handedly pulled me out of the 20th century electronically and are supporting me into the the 21st.
John Murray
Ponteland
Without Jonny's help and support over the last few years I would be "up the creek without a paddle" so to speak. I would recommend his services to anyone.
Jacqueline Oughtred
Killingworth
I think of Jonny and his team as the friendly face of IT. When one is of a certain age one can easily be overwhelmed by the language of IT, the frightening complications of it but Jonny always demystifies it and makes it seem much less frightening. He is there when you need him and is approachable and friendly - he seems to be ale to sort every problem out. Is there any computery problem this man cannot solve?!
Pauline Hughes
Cullercoats
As a gentleman of a certain age that has only recently started using a computer, I have found Jonny absolutely fantastic. He explains everything in a way that is so easy to understand and always writes down the procedure in straight forward steps that makes it easier to remember. Jonny also seems to have endless patience. The decision I made was asking Jonny for help - his staff are also very good and very helpful.
Kevin Richardson
North Walbottle
Jonny is efficient, obliging and prompt. He explains problems away with ease. His service is excellent value for money and I would strongly recommend his company to all.
David Archbold
North Shields
Fortunately, I have only had to contact Jonny for help on a few occasions but when I have I have found he returns my call promptly and is friendly. As a somewhat baffled user of computers, Jonny has slowly and patiently explained things to me and rectified whatever problem I have had. I have no hesitation in recommending him and his team.
Ken Thompson
Whitley Bay
Jonny and his team have been invaluable in keeping our IT skills up to date.
David Thomas
Newcastle
What a comfort to know that when confusion strikes Jonny and his team are friendly, approachable and available to rescue the situation. Good value for money.
Julie Thompson
Killingworth
Very friendly and helpful. It is most reassuring to know that Jonny is there to help us if things go wrong.
Roy Thompson
West Moor
I have been with Jonny for about 3 years now and very happy to stay with him - very helpful and easy to talk to.
Della Lane
Forest Hall
We have been with TheTechTeam for a few years now. In the early days I often contacted Jonny with small problems, and he would remind to turn the power on! Sometimes that is all the help you need! We have had larger problems and Jonny has sorted them all out. It is good to think there is someone you can call if you have a concern about anything online or security issues. For IT matters, TheTechTeam are the best 'phone a friend people to have on your side.
Sue Graham
Wideopen
For two of us who didn't know much about computer we've come a long way - we now can get along quite nicely since Jonny has given us instruction. The service has always been very friendly, polite and not rushed at all even though we seemed to be calling him out for out trivial problems. We would say this is good value for money.
Mr & Mrs McIntosh
North Shields